{"id":19867,"date":"2026-01-29T10:27:50","date_gmt":"2026-01-29T15:27:50","guid":{"rendered":"https:\/\/faircanadastg.wpengine.com\/?post_type=article&#038;p=19867"},"modified":"2026-01-29T10:27:51","modified_gmt":"2026-01-29T15:27:51","slug":"vers-des-normes-equitables-rapides-et-harmonisees-en-matiere-de-traitement-des-plaintes","status":"publish","type":"article","link":"https:\/\/faircanada.ca\/fr\/article\/vers-des-normes-equitables-rapides-et-harmonisees-en-matiere-de-traitement-des-plaintes\/","title":{"rendered":"Vers des normes \u00e9quitables, rapides et harmonis\u00e9es en mati\u00e8re de traitement des plaintes"},"content":{"rendered":"\n<p>Les investisseurs canadiens m\u00e9ritent des normes \u00e9quitables, efficaces et rapides en mati\u00e8re de traitement des plaintes, peu importe leur lieu de r\u00e9sidence ou la soci\u00e9t\u00e9 \u00e0 laquelle ils font appel. Or, \u00e0 l&#8217;heure actuelle, les normes varient selon la province et la cat\u00e9gorie d&#8217;inscription, ce qui cr\u00e9e de la confusion et une protection in\u00e9gale.<\/p>\n\n\n\n<p>Pour r\u00e9ussir l\u2019harmonisation il est n\u00e9cessaire de suivre deux \u00e9tapes essentielles :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Premi\u00e8rement, l&#8217;Organisme canadien de r\u00e9glementation des investissements (OCRI) devrait rapidement mettre en place des r\u00e8gles conformes aux exigences de l&#8217;Autorit\u00e9 des march\u00e9s financiers (AMF) selon laquelle les courtiers doivent r\u00e9pondre aux plaintes dans un d\u00e9lai de 60 jours (ou 90 jours en cas de circonstances exceptionnelles). \u00c9tant donn\u00e9 que la plupart des investisseurs canadiens collaborent avec un membre de l&#8217;OCRI, ce dernier devrait d\u00e9ployer des efforts afin d\u2019harmoniser et d\u2019am\u00e9liorer les d\u00e9lais de traitement des plaintes.\u00a0L&#8217;OCRI a pour mission de promouvoir des march\u00e9s financiers sains \u00ab en faisant respecter\u00a0une r\u00e9glementation \u00e9quitable et efficace afin que les investisseurs se sentent prot\u00e9g\u00e9s et en confiance lorsqu\u2019ils investissent pour leur avenir \u00bb.\u00a0La confiance des investisseurs d\u00e9pend d&#8217;un traitement \u00e9quitable, coh\u00e9rent et rapide des plaintes.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Deuxi\u00e8mement, les Autorit\u00e9s canadiennes en valeurs mobili\u00e8res (ACVM) devraient donner la priorit\u00e9 \u00e0 une initiative politique visant \u00e0 harmoniser pleinement les obligations de traitement des plaintes pour toutes les personnes inscrites et ce, dans toutes les provinces, afin de garantir une protection \u00e9gale \u00e0 tous les investisseurs.<\/li>\n<\/ul>\n\n\n\n<p>Une norme nationale harmonis\u00e9e en mati\u00e8re de traitement des plaintes est essentielle pour r\u00e9tablir l\u2019\u00e9quit\u00e9 et la confiance de l\u2019ensemble des investisseurs canadiens. En harmonisant les \u00e9ch\u00e9anciers et les attentes entre les organismes de r\u00e9glementation, le Canada peut enfin offrir la protection uniforme que les investisseurs m\u00e9ritent.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Les investisseurs canadiens m\u00e9ritent des normes \u00e9quitables, efficaces et rapides en mati\u00e8re de traitement des plaintes, peu importe leur lieu<\/p>\n","protected":false},"featured_media":19967,"template":"","tags":[],"articles_category":[757],"articles_date":[762],"class_list":["post-19867","article","type-article","status-publish","has-post-thumbnail","hentry","articles_category-defense-des-droits-en-action","articles_date-janv-2026"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v26.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Vers des normes \u00e9quitables, rapides et harmonis\u00e9es en mati\u00e8re de traitement des plaintes - FAIR Canada<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/faircanada.ca\/fr\/article\/vers-des-normes-equitables-rapides-et-harmonisees-en-matiere-de-traitement-des-plaintes\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vers des normes \u00e9quitables, rapides et harmonis\u00e9es en mati\u00e8re de traitement des plaintes\" \/>\n<meta property=\"og:description\" content=\"Les investisseurs canadiens m\u00e9ritent des normes \u00e9quitables, efficaces et rapides en mati\u00e8re de traitement des plaintes, peu importe leur lieu\" \/>\n<meta property=\"og:url\" content=\"https:\/\/faircanada.ca\/fr\/article\/vers-des-normes-equitables-rapides-et-harmonisees-en-matiere-de-traitement-des-plaintes\/\" \/>\n<meta property=\"og:site_name\" content=\"FAIR Canada\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pages\/FAIR-Canada\/138310399536931\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-29T15:27:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/faircanada.ca\/wp-content\/uploads\/2026\/01\/Copy-of-Twitter-A-new-look_-same-mission.-1-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@FAIRCanada\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/faircanada.ca\/fr\/article\/vers-des-normes-equitables-rapides-et-harmonisees-en-matiere-de-traitement-des-plaintes\/\",\"url\":\"https:\/\/faircanada.ca\/fr\/article\/vers-des-normes-equitables-rapides-et-harmonisees-en-matiere-de-traitement-des-plaintes\/\",\"name\":\"Vers des normes \u00e9quitables, rapides et harmonis\u00e9es en mati\u00e8re de traitement des plaintes - 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