{"id":19813,"date":"2025-10-14T17:53:00","date_gmt":"2025-10-14T21:53:00","guid":{"rendered":"https:\/\/faircanadastg.wpengine.com\/?post_type=article&#038;p=19813"},"modified":"2026-01-14T18:03:32","modified_gmt":"2026-01-14T23:03:32","slug":"rendre-le-traitement-des-plaintes-plus-equitable-pour-les-investisseurs-canadiens","status":"publish","type":"article","link":"https:\/\/faircanada.ca\/fr\/article\/rendre-le-traitement-des-plaintes-plus-equitable-pour-les-investisseurs-canadiens\/","title":{"rendered":"Rendre le traitement des plaintes plus \u00e9quitable pour les investisseurs canadiens"},"content":{"rendered":"\n<p>Le changement est \u00e0 port\u00e9e de main pour les investisseurs canadiens, et FAIR Canada joue un r\u00f4le&nbsp;de premier plan. En collaboration avec d&#8217;autres groupes de d\u00e9fense des consommateurs, nous avons soumis une lettre conjointe aux Autorit\u00e9s canadiennes en valeurs mobili\u00e8res (ACVM) avec une demande claire : donner \u00e0 l\u2019Ombudsman des services bancaires et d\u2019investissement (OSBI) le pouvoir de rendre des d\u00e9cisions contraignantes.<\/p>\n\n\n\n<p>Pourquoi est-ce important? Actuellement, les investisseurs l\u00e9s\u00e9s rencontrent souvent des obstacles lorsqu\u2019ils cherchent \u00e0 r\u00e9soudre leurs plaintes. Les entreprises peuvent ignorer les recommandations de l\u2019OSBI ou proposer des r\u00e8glements d\u00e9risoires, laissant les investisseurs frustr\u00e9s et sans recours.<\/p>\n\n\n\n<p>Les ACVM proposent maintenant de r\u00e9tablir l\u2019\u00e9quilibre en donnant \u00e0 l\u2019OSBI un pouvoir d\u00e9cisionnel contraignant. Fini les r\u00e8glements qui d\u00e9savantagent les investisseurs \u2014 place \u00e0 des r\u00e9sultats concrets et ex\u00e9cutoires qui renforcent le syst\u00e8me.<\/p>\n\n\n\n<p>Notre lettre conjointe exhorte les autorit\u00e9s \u00e0 :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Finaliser rapidement ces r\u00e9formes et encourager les gouvernements \u00e0 adopter les lois n\u00e9cessaires.<\/li>\n\n\n\n<li>Superviser l\u2019OSBI de mani\u00e8re claire et efficace, sans lourdeur administrative inutile.<\/li>\n\n\n\n<li>Fixer un seuil de 100 000 $ pour nommer un d\u00e9cisionnaire externe (DE) charg\u00e9 d\u2019examiner les recommandations.<\/li>\n\n\n\n<li>S\u2019assurer que les DE soient nomm\u00e9s rapidement, sans d\u00e9lais.<\/li>\n\n\n\n<li>Maintenir le d\u00e9lai de prescription de six ans afin que les investisseurs aient suffisamment de temps pour demander de l\u2019aide.<\/li>\n<\/ul>\n\n\n\n<p>Renforcer le traitement des plaintes demeure essentiel pour prot\u00e9ger les investisseurs. Accorder \u00e0 l\u2019OSBI un pouvoir contraignant en mati\u00e8re de plaintes li\u00e9es aux investissements offrira aux investisseurs l\u00e9s\u00e9s un moyen \u00e9quitable et fiable de r\u00e9soudre leurs diff\u00e9rends, contribuant ainsi \u00e0 restaurer la confiance dans le syst\u00e8me financier canadien.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-la-voie-a-suivre\">La voie \u00e0 suivre<\/h2>\n\n\n\n<p>Alors que les ACVM finalisent le nouveau cadre de l\u2019OSBI pour les recommandations contraignantes, FAIR Canada exhorte toutes les provinces et territoires \u00e0 suivre l\u2019exemple de la Saskatchewan et \u00e0 adopter une l\u00e9gislation permettant la mise en \u0153uvre de ce nouveau cadre au Canada. En attendant, les investisseurs peuvent contacter leurs repr\u00e9sentants provinciaux pour partager leurs opinions. Les coordonn\u00e9es des organismes de r\u00e9glementation des valeurs mobili\u00e8res sont disponibles sur le site des ACVM, et les membres des l\u00e9gislatures provinciales peuvent \u00eatre trouv\u00e9s en ligne.<\/p>\n\n\n\n<p>FAIR Canada continuera de d\u00e9fendre les droits des investisseurs et de promouvoir des r\u00e9formes qui placent les investisseurs au premier plan.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le changement est \u00e0 port\u00e9e de main pour les investisseurs canadiens, et FAIR Canada joue un r\u00f4le&nbsp;de premier plan. En<\/p>\n","protected":false},"featured_media":16479,"template":"","tags":[],"articles_category":[757],"articles_date":[744],"class_list":["post-19813","article","type-article","status-publish","has-post-thumbnail","hentry","articles_category-defense-des-droits-en-action","articles_date-oct-2025-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v26.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Rendre le traitement des plaintes plus \u00e9quitable pour les investisseurs canadiens - FAIR Canada<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/faircanada.ca\/fr\/article\/rendre-le-traitement-des-plaintes-plus-equitable-pour-les-investisseurs-canadiens\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Rendre le traitement des plaintes plus \u00e9quitable pour les investisseurs canadiens\" \/>\n<meta property=\"og:description\" content=\"Le changement est \u00e0 port\u00e9e de main pour les investisseurs canadiens, et FAIR Canada joue un r\u00f4le&nbsp;de premier plan. En\" \/>\n<meta property=\"og:url\" content=\"https:\/\/faircanada.ca\/fr\/article\/rendre-le-traitement-des-plaintes-plus-equitable-pour-les-investisseurs-canadiens\/\" \/>\n<meta property=\"og:site_name\" content=\"FAIR Canada\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pages\/FAIR-Canada\/138310399536931\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-14T23:03:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/faircanada.ca\/wp-content\/uploads\/2022\/01\/iStock-1283691304.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"948\" \/>\n\t<meta property=\"og:image:height\" content=\"529\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@FAIRCanada\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/faircanada.ca\/fr\/article\/rendre-le-traitement-des-plaintes-plus-equitable-pour-les-investisseurs-canadiens\/\",\"url\":\"https:\/\/faircanada.ca\/fr\/article\/rendre-le-traitement-des-plaintes-plus-equitable-pour-les-investisseurs-canadiens\/\",\"name\":\"Rendre le traitement des plaintes plus \u00e9quitable pour les investisseurs canadiens - FAIR Canada\",\"isPartOf\":{\"@id\":\"https:\/\/faircanada.ca\/fr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/faircanada.ca\/fr\/article\/rendre-le-traitement-des-plaintes-plus-equitable-pour-les-investisseurs-canadiens\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/faircanada.ca\/fr\/article\/rendre-le-traitement-des-plaintes-plus-equitable-pour-les-investisseurs-canadiens\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/faircanada.ca\/wp-content\/uploads\/2022\/01\/iStock-1283691304.jpg\",\"datePublished\":\"2025-10-14T21:53:00+00:00\",\"dateModified\":\"2026-01-14T23:03:32+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/faircanada.ca\/fr\/article\/rendre-le-traitement-des-plaintes-plus-equitable-pour-les-investisseurs-canadiens\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/faircanada.ca\/fr\/article\/rendre-le-traitement-des-plaintes-plus-equitable-pour-les-investisseurs-canadiens\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/faircanada.ca\/fr\/article\/rendre-le-traitement-des-plaintes-plus-equitable-pour-les-investisseurs-canadiens\/#primaryimage\",\"url\":\"https:\/\/faircanada.ca\/wp-content\/uploads\/2022\/01\/iStock-1283691304.jpg\",\"contentUrl\":\"https:\/\/faircanada.ca\/wp-content\/uploads\/2022\/01\/iStock-1283691304.jpg\",\"width\":948,\"height\":529},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/faircanada.ca\/fr\/article\/rendre-le-traitement-des-plaintes-plus-equitable-pour-les-investisseurs-canadiens\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/faircanada.ca\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Rendre le traitement des plaintes plus \u00e9quitable pour les investisseurs canadiens\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/faircanada.ca\/fr\/#website\",\"url\":\"https:\/\/faircanada.ca\/fr\/\",\"name\":\"FAIR Canada\",\"description\":\"FAIR Canada is a national, non-profit organization dedicated to putting investors first.\",\"publisher\":{\"@id\":\"https:\/\/faircanada.ca\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/faircanada.ca\/fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/faircanada.ca\/fr\/#organization\",\"name\":\"FairCanada\",\"url\":\"https:\/\/faircanada.ca\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/faircanada.ca\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/faircanada.ca\/wp-content\/uploads\/2022\/01\/faircanada-logo.svg\",\"contentUrl\":\"https:\/\/faircanada.ca\/wp-content\/uploads\/2022\/01\/faircanada-logo.svg\",\"width\":307,\"height\":52,\"caption\":\"FairCanada\"},\"image\":{\"@id\":\"https:\/\/faircanada.ca\/fr\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/pages\/FAIR-Canada\/138310399536931\",\"https:\/\/x.com\/FAIRCanada\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Rendre le traitement des plaintes plus \u00e9quitable pour les investisseurs canadiens - FAIR Canada","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/faircanada.ca\/fr\/article\/rendre-le-traitement-des-plaintes-plus-equitable-pour-les-investisseurs-canadiens\/","og_locale":"fr_FR","og_type":"article","og_title":"Rendre le traitement des plaintes plus \u00e9quitable pour les investisseurs canadiens","og_description":"Le changement est \u00e0 port\u00e9e de main pour les investisseurs canadiens, et FAIR Canada joue un r\u00f4le&nbsp;de premier plan. En","og_url":"https:\/\/faircanada.ca\/fr\/article\/rendre-le-traitement-des-plaintes-plus-equitable-pour-les-investisseurs-canadiens\/","og_site_name":"FAIR Canada","article_publisher":"https:\/\/www.facebook.com\/pages\/FAIR-Canada\/138310399536931","article_modified_time":"2026-01-14T23:03:32+00:00","og_image":[{"width":948,"height":529,"url":"https:\/\/faircanada.ca\/wp-content\/uploads\/2022\/01\/iStock-1283691304.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@FAIRCanada","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/faircanada.ca\/fr\/article\/rendre-le-traitement-des-plaintes-plus-equitable-pour-les-investisseurs-canadiens\/","url":"https:\/\/faircanada.ca\/fr\/article\/rendre-le-traitement-des-plaintes-plus-equitable-pour-les-investisseurs-canadiens\/","name":"Rendre le traitement des plaintes plus \u00e9quitable pour les investisseurs canadiens - FAIR Canada","isPartOf":{"@id":"https:\/\/faircanada.ca\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/faircanada.ca\/fr\/article\/rendre-le-traitement-des-plaintes-plus-equitable-pour-les-investisseurs-canadiens\/#primaryimage"},"image":{"@id":"https:\/\/faircanada.ca\/fr\/article\/rendre-le-traitement-des-plaintes-plus-equitable-pour-les-investisseurs-canadiens\/#primaryimage"},"thumbnailUrl":"https:\/\/faircanada.ca\/wp-content\/uploads\/2022\/01\/iStock-1283691304.jpg","datePublished":"2025-10-14T21:53:00+00:00","dateModified":"2026-01-14T23:03:32+00:00","breadcrumb":{"@id":"https:\/\/faircanada.ca\/fr\/article\/rendre-le-traitement-des-plaintes-plus-equitable-pour-les-investisseurs-canadiens\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/faircanada.ca\/fr\/article\/rendre-le-traitement-des-plaintes-plus-equitable-pour-les-investisseurs-canadiens\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/faircanada.ca\/fr\/article\/rendre-le-traitement-des-plaintes-plus-equitable-pour-les-investisseurs-canadiens\/#primaryimage","url":"https:\/\/faircanada.ca\/wp-content\/uploads\/2022\/01\/iStock-1283691304.jpg","contentUrl":"https:\/\/faircanada.ca\/wp-content\/uploads\/2022\/01\/iStock-1283691304.jpg","width":948,"height":529},{"@type":"BreadcrumbList","@id":"https:\/\/faircanada.ca\/fr\/article\/rendre-le-traitement-des-plaintes-plus-equitable-pour-les-investisseurs-canadiens\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/faircanada.ca\/fr\/"},{"@type":"ListItem","position":2,"name":"Rendre le traitement des plaintes plus \u00e9quitable pour les investisseurs canadiens"}]},{"@type":"WebSite","@id":"https:\/\/faircanada.ca\/fr\/#website","url":"https:\/\/faircanada.ca\/fr\/","name":"FAIR Canada","description":"FAIR Canada is a national, non-profit organization dedicated to putting investors first.","publisher":{"@id":"https:\/\/faircanada.ca\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/faircanada.ca\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/faircanada.ca\/fr\/#organization","name":"FairCanada","url":"https:\/\/faircanada.ca\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/faircanada.ca\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/faircanada.ca\/wp-content\/uploads\/2022\/01\/faircanada-logo.svg","contentUrl":"https:\/\/faircanada.ca\/wp-content\/uploads\/2022\/01\/faircanada-logo.svg","width":307,"height":52,"caption":"FairCanada"},"image":{"@id":"https:\/\/faircanada.ca\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/pages\/FAIR-Canada\/138310399536931","https:\/\/x.com\/FAIRCanada"]}]}},"_links":{"self":[{"href":"https:\/\/faircanada.ca\/fr\/wp-json\/wp\/v2\/article\/19813","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/faircanada.ca\/fr\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/faircanada.ca\/fr\/wp-json\/wp\/v2\/types\/article"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/faircanada.ca\/fr\/wp-json\/wp\/v2\/media\/16479"}],"wp:attachment":[{"href":"https:\/\/faircanada.ca\/fr\/wp-json\/wp\/v2\/media?parent=19813"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/faircanada.ca\/fr\/wp-json\/wp\/v2\/tags?post=19813"},{"taxonomy":"articles_category","embeddable":true,"href":"https:\/\/faircanada.ca\/fr\/wp-json\/wp\/v2\/articles_category?post=19813"},{"taxonomy":"articles_date","embeddable":true,"href":"https:\/\/faircanada.ca\/fr\/wp-json\/wp\/v2\/articles_date?post=19813"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}