We commend the Globe and Mail for its Editorial ‘New ombudsman rules tip playing field in banks’ favour’, which points out several shortcomings of the Federal Government’s proposed regulations for banking complaints. We agree with many of the points articulated in the editorial.
FAIR Canada would like to note, however, that it is not correct to refer to the private external complaints bodies outlined in the new banking complaint regulations as “ombudsmen”, as there is a big difference between an ombudsman and private, for-profit external complaints bodies.
